Walla Faces Wines Return Policy
UPS will make at least three delivery attempts before the shipment will go to the warehouse for pick-up. If you plan on picking the package up, please call UPS directly. They will then automatically send the package back to us if they do not hear from you in a timely manner. If a package is returned to us because you were not available to sign and the package is then re-shipped, the additional cost to re-ship will be billed to you. This includes any gift orders where the gift recipient did not accept the package for delivery. We recommend making the gift recipient aware of the package so they will not refuse it when it is being delivered. If we were given an incorrect address from the purchaser, re-shipments will be billed to the purchaser. We of course, will be responsible when we’ve made a mistake preparing the order for shipping.